My lab portal
Frequently asked questions
Look at the top right corner of your screen. Customers from the United States should see the American flag. Customers from the outside the United States should see a world globe. If you’re looking at the wrong view, click on the drop down menu to select the correct view.
Check your Spam and Junk folders for a message from no-reply@abbottdiagnostics.com. Make sure to follow all instructions in the email to activate your account.
Users can request to have the Activation Email re-sent by returning to the My Lab Customer Portal login, entering the email and password used during registration, and then clicking the link to re-send the Activation Email. A new Activation Email will be sent to your email. Make sure to follow all instructions in the email to activate your account.
Users can request to have their Password Reset by returning to the My Lab Customer Portal login, clicking the Forgot Password link, and entering the email used during registration. A Reset Password Email will be sent with instructions for resetting your password.
Check your Spam and Junk folders for a message from no-reply@abbottdiagnostics.com. Make sure to follow all instructions in the email to reset your password.
The My Lab Customer Portal is available exclusively to Abbott customers; however, some information may be available upon request. Please check with your Abbott contact or representative.
Please review the help instructions provided in the Incident Reporting screen in the My Lab Portal. For any further questions, you can contact your Abbott representative or submit your question by clicking the Contact Us link in the footer.
To access the QC Reporting website, go to www.corelaboratory.abbott > Offerings > CELL-DYN > then click the Explore button link under the CELL-DYN Sapphire, Ruby, Emerald, Emerald 22 or SMS. Scroll down the webpage to the section called Streamline Your QC Reporting. Click on the button Go to QC Reporting and you will be taken to the QC Reporting website where you can enter your username and password.
For questions, including help with logging in, password resets, difficulty uploading information, etc., please call customer support: 1-877-422-2688 and select option 1.
Please contact your Abbott Account Owner for help with AbbottLink. If you do not know your Abbott Account Owner or need their contact information, you can login to the My Lab Customer Portal to find this information.
Please utilize the e-Abbott support form by going to www.e-Abbott.com, selecting the desired function (one of three blue boxes), and then clicking the Contact Us link in the footer.
Still have questions about Diagnostics or the My Lab Customer Portal? Please Contact Us.
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